UX Writing: Samsung Knox E-FOTA Case Study
Analyzed the user profile, his pain points, and the content goals according to instructions. Designed the solution and received positive feedback from Samsung.
Project Type: Case Study
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Role: UX Writer for the scope of the case study.
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Challenge: Write a popup explaining the benefits and limitations of a new feature called 'Test Campaign' on Samsung's B2B service, Knox E-FOTA web console.
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What is Knox E-FOTA web console: It is used to control when new operating system versions are deployed to corporate devices.
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Complete details are hidden due to company confidentiality. For the full case study, please email vidisha.khaitan@outlook.com.
User Profile of the IT Admin: Alex
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Age: mid 30s
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Location: Urban tech-centric area
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Occupation: He handles the deployment, maintenance, support, and security of hundreds of corporate mobile devices.
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Personality: Introvert, analytical, busy, organized, independent, active, safe, and experienced.
CASE STUDY
